In this section, we answer some of the most common questions we receive about our services. Our goal is to provide the information you need so you can make informed decisions and enjoy a smooth shopping experience.
• How can I place an order?
To place an order, simply browse our online store, choose the products you like, and add them to your cart. Then, you can complete your purchase easily and securely through our payment options.
• What payment methods are available?
You can pay via PayPal or bank transfer through our secure payment system.
• Do you offer international shipping?
Yes, we ship internationally via DHL. Shipping costs vary depending on the destination and the size of the order.
• How long does shipping take?
Once dispatched, international shipments usually take around 1 week to arrive. You will receive a tracking number so you can follow your order during transit.
• Are the products handmade?
Yes, all of our products are handmade using high-quality materials. Each piece is unique and reflects the artisanal work that defines us.
• Can I customize a product?
Yes, we offer custom sizing and personalization options for selected products. You can contact us via WhatsApp for personalized assistance, questions, and help finding the best option for your space.
• How do I know if a product is available?
If a product is available for purchase, you will be able to add it to your cart. If it appears as sold out, we recommend subscribing to our newsletter to receive notifications when it becomes available again.
• Can I place a custom or wholesale order?
Yes, we can manage custom orders, personalized projects, and large-scale purchases. We also offer special pricing for architects, interior designers, and large-scale projects. Feel free to contact us for a personalized quote.
• Where can I see projects created by Vero Alessandrini?
You can learn more about our projects by visiting the “Projects” section on our website, where we share collaborations and details about our work in different spaces.
We hope this section has been helpful. If you have any questions or need more information, feel free to contact us at: [email protected]. We’re here to help!